Saint Joseph's Patient and Family Support Services
Our staff is available to help patients who need protective services, such as guardianship, advocacy, conservatorship and child or adult protective services.
Pastoral Care staff is in the hospital from 7:00 a.m. to 2:00 p.m. Sunday through Thursday as well as on Friday mornings. Chaplains are available for pastoral visits, for prayer, meditation and spiritual and emotional support and guidance.
Catholic patients who wish to receive the sacraments may let their nurse know or call the Pastoral Care office. Roman Catholic services are held regularly. Please check the schedule with Pastoral Care.
Our chaplains are available to visit all patients and, if you wish, the Pastoral Care Department will contact your own clergy for you.
For information or to speak to a chaplain, please call the Pastoral Care office from a hospital phone at ext. 7648, or at (914) 378-7648.
Patient Representatives act as your liaison with the hospital administration and medical staff. You may call on your patient representative for many different kinds of non-medical assistance, such as answering your questions about hospital or discharge procedures or locating family. To contact a Patient Representative, please call the Information Desk at ext. 7606. If you cannot reach a Patient Representative or believe your concerns are not being addressed, please contact nursing administration.
You or your representative have the right and are encouraged to participate in ethical considerations that may arise about your care.
We appreciate that discussions about “Do Not Resuscitate” orders, tube feeding decisions and organ donation can be painful and emotionally difficult, but we urge you to discuss these important issues with your family so that your health care preferences can be known. We appreciate the serious nature of these decisions and want our patients and their families to know that Saint Joseph’s Medical Center will make every effort to help you. If you already have a health care proxy or living will, please bring a copy with you. (You may click here for a free health care proxy form.)
Do Not Resuscitate (DNR) Orders
Adults in New York State have the right to accept or refuse medical treatment, including life-sustaining treatment. Saint Joseph’s Medical Center and its staff are required by law to provide every medical treatment possible unless otherwise indicated by a valid DNR order or health care proxy.
New York State Proxy Law
Under New York State law, you are allowed to appoint someone you trust to make decisions about your care and treatment should you lose the capacity to make these decisions for yourself. You can do this by filling out the Health Care Proxy form to appoint your “health care agent.” You may give the person you select as little or as much authority as you want. A Health Care Proxy form is included in your hospital information packet or you may ask your nurse for a copy, (Click here for a free copy of a health care proxy form.)
When a patient dies in the hospital, health care providers are required by law to request that family members consider organ donation. In New York State, people may complete organ donor cards or indicate their wishes regarding organ donation on a Health Care Proxy or their driver’s licenses. You may obtain an organ donor card from the hospital. Please carry your completed card with you.
Tips and Gratuities
Saint Joseph’s employees may not accept tips or gratuities. If you wish to make a gift to the Medical Center in tribute to a staff member–or even a unit or department–who renders exceptional service during your stay, please call the Department of Public Relations and Development at ext. 7534. The employee and his or her department head will be notified of your gift.