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If an individual has concerns about patient care and safety at Saint Joseph’s that the organization has not addressed, he or she is encouraged to contact the Saint Joseph’s management . If the concerns cannot be resolved through that process, the individual should contact any or all of the following:

New York State Department of Health complaint hotline at 1-800-804-5447, or in writing to: New York State Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, NY 12180.


Joint Commission’s Office of Quality Monitoring at 1-800-994-6610. This hotline is available 24 hours a day, 7 days a week. Comments may also be emailed to